Books
Customer Escalations Management: The Golden Recipe : Nikolaos Zormpas
No one likes complaints, especially from customers. When customers complain, that usually means extra work for your employees who then have to find solutions for them. And when those complaints escalate, it’s considered a failure and a major headache for management in the company to deal with.
What if we look at these complaints differently by seeing them as opportunities instead of problems?
When customers attempt to raise an issue with your business, they’re giving you a chance to make it up to them instead of just taking their business elsewhere.
It’s also a chance for your company to learn what areas in your business may be problematic and need fixing.
You should still aim to avoid escalations; nevertheless, your attitude toward them should make all the difference.
When customers complain to you, it’s best to listen and take it seriously, and when grievances escalate, the response from the business is even more crucial.
Escalations mean that your first line of interaction was not enough, and most likely, the customer will be unhappy at this stage. How you deal with these escalations could determine whether a customer stays with your company.
Your company needs to be prepared to handle customer escalations in a way that will ensure customer satisfaction and retention.
In Customer Escalations Management: The Golden Recipe, you will discover:
- How to handle customer complaints and escalations seamlessly throughout your company to ensure no cases get dropped.
- A simple way to reduce escalations without ignoring customer complaints.
- Why customer escalations can be a boon to your company, and how you can use this to your advantage.
- How to enable your customer-interacting employees to determine which issues need to be escalated and which can be resolved at their level.
- Valuable information to know about your customers to equip you to better respond to their needs.
- How a company’s leaders can significantly improve customer relations, even without being involved in day-to-day customer interaction.
- The 8 phrases and words you should never use when dealing with complaints to avoid further aggravating your customers.
- How to strengthen your relationships with customers, even if you’re unable to meet them face-to-face.
The above points are just a sample of what you’ll learn from Customer Escalations Management.
Customer interaction is a specialized job. No company can compete without being top-notch in this area. By applying the golden recipe from this book, you can take customer interaction to the next level. Customers who see that you care and are professional will definitely come back.
Regardless of how big or small your company is, having a customer escalations management system in place is essential in any business.
All businesses will inevitably encounter problems that won’t have a straightforward resolution. There will be a need for more experienced or knowledgeable people to step in.
If you want to provide your clients with great customer service, your company has to be prepared for the most unexpected situations.
By preparing your organization to manage customer complaints and escalations—for any and all types of situations—you’ll be able to resolve issues smoothly and painlessly; essentially, you’ll keep your customers happy.
If you want to reduce stress, frustration, and dissatisfaction for your customers (and your employees), then grab your copy now on Amazon!
Book Links
Website
Linkedin
Amazon Author Page
On Amazon
Floating Hair : Ethan Koil
Lucy. Burned. Dumped. Gone forever. No-one cared. Yet sometimes the past won’t remain buried. Sometimes it returns hungry for revenge. So very hungry…
Floating Hair is a gothic horror novel set in northeastern United States.
David, grieving for his lost wife, returns to the town of his childhood: finding love and solace and escape.
Malsham: now filled with romantic, sexual, and criminal lives.
And some bad men. Especially one…
In 1692, Lucy was burned as a witch to conceal his crime: the ravaging fire destroying every aspect of her identity. In the centuries that follow, no one is held responsible. But now she is given a chance of retribution…
On a cold October night, there is a light in the sky. The population of Malsham watches its blazing progress before it crashes into the lake. In that moment before impact, some become psychically bound: their lives forever linked.
The explosion resurrects Lucy as a fiery vampire. Initially unable to leave the waters, she births small dragons which feed upon the townspeople: gaining sustenance from their endeavours.
Rain deluges the region. Hauling herself from the lake, the rainwater coats her skin: churning from transparent into disparate dark colours. She strides towards the closest house…
Book Links
Facebook
Twitter
Instagram
Goodreads
Amazon Author Page
On Amazon
PCOS: Simple Symptom Solutions : Shawn Elliot
PCOS: Simple Symptom Solutions is the self-help book for the busy woman who wants to lose weight and reverse symptoms of Polycystic Ovary Syndrome in the easiest way possible.
Looking for a straightforward book that explains how to reverse the symptoms of PCOS such as weight gain, excess body hair, acne, balding or thinning hair and missed periods? Ready to lose the extra weight and change your diet to feel healthy happy and full of vitality?
In this step by step book you’ll find:
- A simple explanation of why and how PCOS impacts our weight and health
- Common symptoms of PCOS
- How changing our diet and lifestyle can reverse symptoms of PCOS
- How to implement these dietary and lifestyle changes in your busy life
- Foods to eat and foods to avoid for better health
- Tips to stay healthy on shiftwork and during travel
- How to fix our digestive system to get rid of gas and bloating
- How stress makes us fat and what to do
- Lose weight while you sleep
- Includes a 7 Day Meal Plan with delicious recipes
Book Links
Website
Facebook
Rakuten Kobo
Amazon Author Page
On Amazon
The Eloquence of Effort: Beware the Path of Least Resistance : Indar Maharaj
The contents of The Eloquence of Effort are deeply moored in the principles of Entropy: the tendency of all things/events to spontaneously degenerate into chaos. Unless, of course, there is an infusion of energy aimed at reversing the downward spiral. It is a universal law: chaos occurs spontaneously; solutions demand conscious effort.
Have you ever wondered why things naturally break up, break down, degenerate, depreciate or simply fall apart? Why is Alzheimer’s more prevalent among the lesser educated? Why is physical exercise a vital component to a healthier life? Consider two cars, an old and a new, abandoned under similar conditions. Revisited a 100-years later, the new would deteriorate while the old would disintegrate into untraceable dust. But why not the reverse? As the new car aged into a rusted rattle-trap, the old retrogressed into a spanking new car. Just the way the universe operates, you exclaim. Answers to these questions reside in the forces governing the Second Law of Thermodynamics, sometimes referred to as the Law of Entropy. You see, to prevent being submerged under an Entropic tsunami of destruction one must apply personal effort. Failure to do so can only result in personal catastrophe: disorder/chaos according to this law.
Arguing that dreams are only achievable through sustained effort, the book relies heavily on biographical, philosophical, economic, religious, historical and scientific data. Accordingly, work is the mission; the multiple rewards are the byproducts. More significantly, the pleasure resides in the effort, not the outcome. Against the dark backdrop of malignancies inflicted on society by unrepentant leeches, the benefits of unstinting diligence are sharply focused. The reader is nudged into a higher plane of reality: namely, purposeful effort is rewarding. Hence, regardless of the end result, effort is never wasted. Conversely, indolence is the bane of progress: the root cause of socio-economic crimes and social chaos. Indeed, corruption in all its diabolical forms is nothing but laziness masquerading as diligence.
Analysis of biographical data sustains the thesis that hard work extends life; indolence shortens it. Moreover, indolence in all its fiendish forms is causally related to personal chaos. The despicable indolent degenerate, Pablo Escobar, attests to the veracity of the statement when he prophetically asserted that, “no drug dealer ever died of old age.” He was right: at age 44, he was slaughtered.
The persuasiveness of the arguments is supported by a wealth of references. Together they form the final authority; they lend credence to the arguments provided.
Book Links
Website
Facebook
Twitter
Underline
On Amazon Canada
On Amazon
Living with Integrity : Rolando Satzke
This book was written to share the thoughts and feelings that arise in searching and encountering oneself. Clearer coherence between our values and actions leads to a state of inner peace, which – like in calm and mirrored waters – allows us to observe ourselves more deeply. I hope that the reader can feel and visualize the slow and permanent discovery of who we truly are. This is what integrity is about.
The change that you and the world are waiting for to make a better present possible depends on the strength of the connection with your most profound meanings. Living with integrity is a proposal of a way of living: being consistent, reflecting your feelings, having clarity about your course, knowing yourself better, spreading trust, and experiencing freedom. It is about making value-based decisions and knowing that they lead to an ulterior purpose. Living with integrity involves going back to the source and taking a qualitative leap in the upward spiral of your evolution.
Book Links
Website
Facebook
Linkedin
Amazon Author Page
On Amazon
Choking on the Splinters : Jim Lively
On his fifty-fifth birthday, Sanders was intent on making some dramatic life changes. He surmised that he was becoming too recluse. After the death of his wife, four years ago, his dates with women bordered on the sporadic.
The afternoon of his birthday, he spent researching dating sites. He was contacted by a quirky, mysterious and beautiful woman named Kat. She was a hospice worker who cared for patients at the last stage of their lives.
Kat began showing up on her dates with Sanders sporting fine jewelry that she said were gifted to her by her dying patients. Sanders was smitten by Kat but began suspecting that she was stealing from those entrusted to her care.
Sanders, a retired attorney had transitioned to life as a visual artist. He recently purchased a building intent upon turning it into an artist studio and gallery. Mysterious shady threatening characters keep showing up at his door.
Based upon a clue received by the police, detectives showed up at his building and questioned Sanders about illegal drugs being trafficked from his address. He is dumbfounded and determine to have a grand opening for his art gallery.
One day, a beautiful woman, Sara conveniently appears at the gallery one day. She is in public relations and offers to promote the art gallery for a reduced fee. Sanders slowly starts to surmise that Sara’s interest in him, and the gallery is feigned for nefarious reasons.
Surreal Absurdity by Jim Lively is also on Whizbuzz Books.
Book Links
Website
Amazon Author Page
On Amazon
A Storm on the Delta : Lochlan Webb
Dark clouds hang over Abai like a veil. Underneath them, soldiers march to war. Nobles plot and scheme. Shadows move in the night. And young Malluh Sarham returns to his homeland, determined to disrupt the plans of Lady Hana Akarah, and avenge his family.
Further in the north a man and a boy from different worlds sail for the frozen Crigar Wastes, following the trail of dead men and dark secrets. Wil has hunted the Devoid for nearly a decade now, his instincts tell him that he is finally close to his quarry.
As the clouds over the Delta darken, the people of Abai cower, moving and shifting in a design they cannot see. While Lady Akarah is gaining more power and influence than she had ever hoped, even she begins to fear the shadows that stalk the night.
Over the Te’peph Delta, the storm rumbles.
The Crusader’s Secret by Lochlan Webb is also on Whizbuzz Books.
Book Links
Website
Goodreads
On Amazon Australia
On Amazon
Rise Up and Take Your Position : Drexwell Seymour
This book is to encourage individuals to find their talents and gifts. Once they find their gifts, they must cultivate them and then rise up and fulfill the purpose for which they were created for.
Too many people are staying in the same position for too long because they are suffering from inferiority complex, bitterness, and anger. They have great ideas but lack confidence in themselves so that they can’t get up and proceed to the next level. Some people have not gotten over their past and are waiting for the perfect time.
This book has 12 chapters and hopefully will be a motivational tool for you that will transform your life.
Book Links
Website
Facebook
Amazon Author Page
On Amazon
From an Oval : Najah A. Jabbar
Izzy knows what he wants to draw. But the oval rejects the idea and takes on its own identity.
Why? Because the oval has its own idea of what it wants to be.
Still, Izzy attempts to cajole it with a ball, leash, and walk, but “quite stubbornly, the oval stuck on the page…and started grazing a path…across two pages.”
So what will the oval become?
Book Links
Website
YouTube
On Amazon
Life Out Loud : Donna Sprinkle
No matter what you encounter in life, make the best by looking for the funny side in every situation. This collection of humorous short stories is drawn from real-life tales of everyday experiences with family, friends, animals, and daily activities. Each of these stories not only finds the humor in life, but also shares a Biblical perspective. Life happens but finding a reason to laugh can brighten our day.
For since the creation of the world God’s invisible qualities—his eternal power and divine nature—have been clearly seen, being understood from what has been made, so that people are without excuse. Romans 1:20 (NIV)
Donna Sprinkle wrote a weekly newspaper article for over seven years containing humorous observations of everyday life with a Biblical connection. She is a Pastor’s wife, mother of two boys, grandmother of eight grandchildren and great-grandmother of eight great-grandchildren (and counting). She considers these her greatest achievements in life. She loves to laugh and tries to find humor and meaning in the circumstances that life has to offer.